Reviewed · NEW YORK CITY
Customized Facial
The most useful thing about this Midtown treatment is the custom approach. Instead of receiving the exact same facial as everyone else, you discuss your skin, routine, and goals with the esthetician before the treatment begins. Tina is specifically praised for explaining what she sees and adjusting the session to the skin’s current condition.
I like the private setting and the easy scheduling. You get a quiet break from New York sightseeing, and the appointment ends where it began at 43 West 33rd Street. I also like the option to add treatments such as dermaplaning, LED, oxygen therapy, or microdermabrasion, though you should confirm the extra cost before agreeing to upgrades.
The main caution is that appointment availability may be tight, especially if you want a particular esthetician. The spa’s listed hours show Wednesday service from 10 a.m. to 8 p.m., and one appointment with Tina was reportedly booked about two weeks ahead. Customer service has also been uneven in at least one booking dispute, so read all voucher terms carefully.
Key points to know before booking
- Fifty minutes of hands-on care: The standard treatment includes cleansing, steam, exfoliation, T-zone extractions, massage, a mask, hydration, and toner.
- Tina is a requested esthetician: Her consultations and extraction work receive especially strong praise, so ask about her availability if choosing a practitioner matters to you.
- Your skin guides the treatment: The facial can be adjusted to your skin routine, current reaction to products, and personal goals.
- Advanced upgrades are available: Options include microdermabrasion, chemical peels, oxygen, LED, microneedling, dermaplaning, and deep pore cleansing.
- Midtown location: The spa is at 43 West 33rd Street, close to public transportation and convenient for a break between sightseeing stops.
- Private appointment format: Only your group participates, with Wi-Fi available and the treatment ending back at the spa.
A Midtown reset after a long day on foot
New York sightseeing can leave your face feeling as tired as your feet. A 50-minute facial at Skinova Medspa gives you a structured pause in the middle of Midtown, rather than another crowded attraction squeezed into the schedule.
The location at 43 West 33rd Street is practical for a day around Herald Square, the Empire State Building, Penn Station, or nearby shopping streets. You do not need to build a full day around the appointment. The treatment begins and ends at the same address, making it a sensible add-on before dinner or after several hours outside.
The setting is described as a small, polished medspa with bright lighting and marble floors. That gives the appointment more of a clinical beauty-center feel than a rustic day spa. For some people, that is reassuring. For others, it may feel less soft and secluded than a countryside spa retreat.
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What happens during the 50-minute facial

The treatment follows a familiar facial sequence, but the order and intensity can be adjusted to your needs. The first stage is cleansing, which removes surface oil and residue before the skin is examined more closely.
Steam follows as part of the preparation. It helps soften surface buildup before exfoliation and extractions. The process is not simply about relaxation. It prepares the skin for the more active parts of the appointment, especially work around the nose and forehead.
Exfoliation removes dead surface cells and helps the skin feel smoother. Your esthetician then performs extractions in the T-zone, the area covering the forehead, nose, and chin. This is useful if clogged pores are your main concern, but extractions can be the least relaxing part of a facial. If your skin is sensitive, tell the esthetician before this stage begins.
A facial massage comes next, followed by a revitalizing mask. The massage provides the calmest portion of the appointment, while the mask gives the skin time to rest after cleansing and extraction work.
The treatment finishes with hydration and toner. The stated goal is skin that feels cleansed, refreshed, and toned. You should not expect the facial to solve every skin concern in one visit, but it can be a useful reset, particularly after a dry, busy day in the city.
Why the consultation matters

The strongest part of this experience is not any single step. It is the chance to discuss your skin before products and techniques are selected.
Tina is praised for asking about a client’s home routine, skin goals, and how the skin has been reacting to products. That conversation matters because two people with similar concerns may need different treatment choices. One person may want careful pore work, while another may need a gentler session focused on hydration.
You should arrive ready to explain what you want from the appointment. Tell the esthetician if your priorities are congestion, dryness, dullness, a smoother surface, or simple relaxation. Also mention any products that have caused irritation recently. The more specific you are, the more useful the customized format becomes.
The educational side is another plus. An effective appointment should leave you with a clearer idea of how to care for your skin at home, not just a temporary glow. Tina is particularly praised for offering practical skin-care advice, which adds value beyond the treatment table.
Extractions, massage, and the balance between results and relaxation
This facial tries to do two jobs at once. It offers a soothing break, but it also includes active steps such as exfoliation and extractions.
If you mainly want relaxation, the massage, mask, and quiet treatment room will matter most. One appointment included a scalp massage as an add-on, and it was relaxing enough for the client to briefly fall asleep. A scalp massage is not listed as part of the standard facial, so ask about it as an optional extra.
If your main goal is clearer pores, the T-zone extractions may be the most valuable part. An appointment with Tina was singled out for careful extraction work and clear explanations. Keep your expectations sensible. Extractions can improve the look and feel of congested areas, but they are not a permanent fix for recurring breakouts.
The treatment may leave temporary redness, especially after extractions. No specific aftercare instructions are provided in the available details, so ask what products or activities to avoid afterward if your skin tends to react.
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Advanced treatments available at Skinova
The standard facial is only one option at the spa. Skinova also offers upgrades such as:
- Microdermabrasion
- Deep pore cleansing
- Chemical peels
- Oxygen facial
- LED facial
- Microneedling
- Dermaplaning
These treatments are not included in the basic booking. They also differ greatly in strength and purpose, so do not treat the upgrade menu as a list of automatic improvements.
Microdermabrasion and dermaplaning are commonly chosen for surface smoothing, while LED treatments focus on light-based skin care. Chemical peels can be more active than a standard facial, and microneedling is a more involved procedure. The right choice depends on your skin, your tolerance, and what you plan to do after the appointment.
I would begin with the included facial unless you already know which upgrade suits you. Use the consultation to ask what is appropriate, what it costs, and whether the treatment may cause visible redness or require changes to the rest of your day.
Is the treatment a good value?
The exact price is not provided, so I cannot judge the dollar value precisely. I can judge what you receive for the booking: a private 50-minute session, a personalized consultation, several hands-on treatment stages, and access to a spa that offers more advanced services.
That package is most useful if you value personal attention. A standard facial at a busy salon may be cheaper, but it may also follow a fixed routine. Here, the benefit comes from adjusting the treatment to your skin rather than simply moving through a preset checklist.
The value becomes less clear if you are mainly looking for a quick cosmetic glow at the lowest possible cost. Upgrades can increase the final bill, and the basic booking does not include lunch or other refreshments as a stated inclusion. A complimentary glass of champagne has been part of at least one visit, but you should not count on it as a guaranteed feature.
Ask about the total before adding anything. Confirm the price of scalp massage, advanced treatments, or any package connected with a voucher. That small step can prevent an otherwise relaxing appointment from ending with an unwelcome surprise.
Timing your appointment in a New York schedule
The listed service window is Wednesday from 10 a.m. to 8 p.m. The activity information covers dates through November 26, 2026, but current appointment availability should still be confirmed when you book.
A 50-minute treatment sounds short, but allow extra time for arrival, consultation, changing, and payment. I would not place it between two attractions with tight timed-entry reservations. Give yourself breathing room, especially if you want a particular esthetician or plan to discuss an upgrade.
The appointment works well on a Wednesday sightseeing plan because it can break up a long day. You could visit Midtown in the morning, have the facial in the afternoon, and continue to dinner afterward. If you are considering a stronger treatment, schedule it when you do not need to rush straight back outdoors.
The spa is near public transportation, and Wi-Fi is available. Those are modest details, but useful ones in Midtown, where a convenient location can save more time than a long list of extras.
The private format and who will enjoy it
This is a private activity, meaning only your group participates. That makes it a better fit for couples, friends, or solo visitors who prefer not to share a treatment area with a larger class or tour group.
You do not need specialist knowledge to participate. Most people can take part, and the staff can adjust the session to the stated skin goals. The experience suits someone who wants a facial during a city break, a visitor recovering from a packed sightseeing schedule, or a local looking for a focused skin-care appointment.
It is less suitable if you want a full-day spa visit with meals, pools, or a long list of included amenities. Lunch is not included, and the supplied details describe a facial appointment rather than a full resort-style spa day.
Booking carefully and handling cancellation
Confirmation is provided at the time of booking. Free cancellation is available if you cancel at least 24 hours before the start time. Cancel later than that, or make changes within the final 24 hours, and the amount paid is not refunded.
The cut-off follows New York local time. That matters if you are booking from another time zone or changing plans while traveling.
I would also be careful with promotional vouchers. One customer had a serious dispute over the number of vouchers permitted and felt the terms were not honored. This does not erase the positive treatment experiences, but it is a reason to read the fine print and confirm voucher rules with the spa before paying.
Should you book the Customized Facial?
Book it if you want a private, practical skin-care break in Midtown, especially if your priorities are pore care, hydration, or advice about your home routine. The treatment includes enough steps to feel like a real appointment, while the custom consultation keeps it from being a one-size-fits-all session.
Tina is worth requesting if her schedule allows, particularly if careful extractions and clear explanations are important to you. Book ahead if you want a specific time or practitioner.
I would skip it if you expect a full-day spa retreat, a meal-inclusive package, or a guaranteed advanced treatment at the base price. For the best experience, confirm the final cost of add-ons, ask about the day’s treatment plan, and leave at least a little time before your next New York commitment.
FAQ
How long does the Customized Facial last?
The facial lasts approximately 50 minutes.
Where does the appointment take place?
It takes place at Skinova Medspa, 43 W 33rd St, New York, NY 10001.
What does the standard facial include?
It includes cleansing, steaming, exfoliation, T-zone extractions, facial massage, a revitalizing mask, hydration, and toning.
Are advanced treatments available?
Yes. Available upgrades include microdermabrasion, deep pore cleansing, chemical peels, oxygen facial, LED facial, microneedling, dermaplaning, and other services.
Is this a private activity?
Yes. Only your group participates in the activity.
What are the listed opening hours?
The listed hours are Wednesday from 10 a.m. to 8 p.m.
Can I cancel for a full refund?
Yes, if you cancel at least 24 hours before the experience start time. Cancellations or changes made less than 24 hours before the appointment are not accepted for a refund.
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